PGS Platinum Protection Program
Free International Shipping on Effect Pedal Orders over $400. Use coupon code: INTLSHIP.
*Not valid with other discount codes.
PGS One-year Replacement Warranty on All Pedals
Any manufacturer's defect in your pedal within one year of purchase will result in the replacement of that pedal free of charge
60-day Return Policy on All Pedal Purchases.
Return your new pedal for any reason within 60 days towards another pedal or a full refund
15-day Return Policy on All Guitar & Amp Purchases.
Return your new Guitar or Amp for any reason within 15 days towards another purchase or a full refund
Lifetime Product Support to Original Owner for the Life of the Product
Comprehensive Quality Check and Setup on Every Guitar.
If you are not 100% satisfied with your purchase you may return it for a full refund of the original purchase price. Please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received.
Items returned in undesirable condition (scratched, nicked, or modified) may be subject to a restocking fee of up to 25% of the purchase price. We must receive the product within 60 days of you receiving it for pedals and 15 days of receipt for guitars and amps. All guitar and amplifier purchases must be returned with all original packaging and in original condition. Please do not remove the protective plastic coverings on guitars and amplifiers (where applicable) until you know you are keeping the unit. Also, please be aware of the light finish scratches that may occur when playing a guitar from picks, fingernails, shirt buttons, and belt buckles. These are not acceptable on a return so please be careful.
Please pack carefully. Do not attach a label to manufacturer’s box. Use a shipping box for packing your return. You may choose any shipping service you like to return the package to us.
We strongly recommend some sort of tracking or delivery confirmation and insurance. Lost packages happen; this will help protect you from loss. Returns are processed twice a week, usually within 72 hours of receiving them.
Refunds will be issued to the credit card or Paypal account used for purchase. Please keep in mind that credit card refunds can take up to 10 business days to post on the account once the refund has been processed.