Please click this link below to get PGS return form.
If you are not 100% satisfied with your purchase you may return it for a full refund of the original purchase price. We offer a 60-day return policy on all pedals. We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. Pedals returned in undesirable condition (scratched, nicked, or modified) may be subject to a restocking fee of up to 25% of the purchase price. We must receive the product within 60 days of your order date. All guitar and amplifier purchases must be returned within 15 days of receiving the unit with all original packaging and materials. Refunds are given for merchandise returned. All shipping costs are the responsibility of the buyer and are non-refundable.
Contacting PGS prior to shipping a return is not required, however, If you have questions about the return process you can call us at 503 670 4949. No RA necessary to return a product, simply include the completed return form from the link above and we will process the return.
Please pack carefully. Do not attach a label to manufacturer’s box. Use a shipping box for packing your return. You may choose any shipping service you like to return the package to us. We strongly recommend some sort of tracking or delivery confirmation and insurance. If you want to know when the item arrives to PGS you will need to keep the tracking number, as we have a lot of shipments coming in. Lost packages happen; this will help protect you from loss.
Returns are processed twice a week, usually within 72 hours of receiving them. Refunds will be issued to the credit card or Paypal account used for purchase. An automatic email will be sent once the return is processed to notify you. Please keep in mind that credit card refunds can take up to 10 business days to post on the account once the refund has been processed.
All Used item, accessories, B-Stock and Discontinued item sales are FINAL and not eligible for refunds.
PGS One-year Replacement Warranty on All Pedals
Any manufacturer's defect in your pedal within one year of purchase will result in the replacement of that pedal free of charge. Please contact us for more details.Units returned defective due to user error or incorrect powering resulting in a non=functioning pedal are not covered under our replacement policy. In this case please contact the manufacturer for repair.
Pro Guitar Shop Returns
15717 SW 74th Ave. Suite 400
Tigard, OR 97224
1) Print and fill out return form.
2) Place returned item with all original materials in shipping box with return form.
3) Put shipping label on shipping box. Keep the tracking number for reference.
4) Deliver to carrier.
5) You will receive an email once the item has been refunded.