Shipping Policy

ProGuitarShop.com will ship completed orders Monday-Friday. Orders placed and paid before 8:30 a.m. PST will ship that same day. All completed orders after the cutoff time will ship the following business day. ProGuitarShop.com does not ship on Saturday or Sunday.

Every shipment is packed with care by our staff, as if it were our own. When you place an order with Pro Guitar Shop your shipment will be fully insured and secure so your items will arrive to you safely as well as quickly.  

Backorders - Products that are not available to ship at the time of the order may be available for backorder.  You will be notified if an item is on backorder with the item is in your car. Once the item arrives it will ship. if your order contains both in stock and back ordered items, the entire shipment may be held. In some cases the available item will ship immediately depending on the estimated time of arrival for the backordered item. All international orders with backorders items with be held until all the items will be available for shipment. Please contact us by phone or email for your order's status. 

Domestic Shipping

All orders shipped within the United States will ship free via USPS or UPS, depending on the ordered items.

Orders shipping within the United States with USPS Priority Mail will have delivery confirmation and in some cases a signature requirement (orders over $250 or if a shipping address has an apartment, suite, or office number). USPS Priority ships with an estimated delivery time, but this is not a guaranteed shipping time. USPS Priority Mail Express shipping is guaranteed within 48 hours of time of pickup. An automated email with tracking will be sent once the tracking number is assigned on the day of shipment. This number may be entered at USPS.com.  

UPS Ground shipping time depends on location and is up to 5 business days. To get time estimates prior to making an order check UPS.com. All UPS shipments will have a signature requirement unless requested otherwise. An automated email with tracking will be sent once the tracking number is assigned on the day of shipment.

All shipping estimates for USPS and UPS are from the time of pickup and do not take into account order processing time. To request a shipment without a signature requirement please email or call us at (503) 670-4949.

International Shipping

At Pro Guitar Shop our international customers are very important to us. Not only do we pack our shipments securely in a box to withstand the long journey around the world, we will work with you from start to finish to ensure your shipment arrives safely and to your satisfaction. All shipments are fully insured in case of loss or damage. 

All International orders shipping with USPS Priority Mail International will ship in a box with Priority tracking, designated with a CJ number. Orders shipping internationally with USPS Priority Mail Express are shipped in a box with Express tracking, designated with an EC number. Customs processing time varies greatly depending on the country and are not included in USPS shipping time estimates. An automated email with tracking details will be sent once the order is processed on the day of shipment. 

International shipments are subject to import taxes by the destination country upon receipt. All payment for import taxes on international shipments are the sole responsibility of the buyer. Orders that come back to PGS as not claimed or refused by the customer will receive a refund for the product. Shipping will not be refunded. Please watch tracking on your shipments to be aware of customs processing and delivery. 

Contact a PGS representative for specific shipping questions by phone or email.

For more detailed shipping time estimates and information please refer to our carrier's websites.

USPS.com

UPS.com

 

All equipment sold is United States power specifications and may need additional modifications or converters in countries other than the USA or Canada.  We are not responsible for providing additional power supplies for the customer's corresponding country.

Worldwide shipping excludes the following brands: Vox, Marshall, Korg, Schecter, Orange, Tech 21, TC Electronic, BOSS/Roland, Pedaltrain, Voodoo Lab, MXR/Dunlop, Ibanez, ISP Technologies, EMG. Zvex products cannot ship to Israel..