Walrus Audio Phoenix 120v Power Supply - North America

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Walrus Audio Phoenix 120v Power Supply - North America

Customer Reviews

Exactly What I Needed  (By Austin)
Price
Value
Quality
First, I use a natural, standard M3 Holeyboard because I don't like to damage my gear. I originally had the Aetos which wasn't big enough for all 10 of my pedals.

Second, I am totally a tinker, a pedal builder, and a weekend warrior.

It zips right it and is snug underneath the 2nd tier. On the site, he puts the power plug facing the rear so you have to reach under the 2nd tier to plug new pedals in. That was a pain for me so I flipped it around where all the power plugs facing the rear so I can move and adjust it with ease.

The only gripe that I have is the cords. For my pedals, I want the straight plug instead of the right angle. For example, Earthquaker Devices really like straight plugs because the input/output are on opposite sides of the plug. (Posted on 9/8/16)
Major design flaws  (By Jeremiah)
Price
Value
Quality
Purchased this after my Voodoo Lab Pedal Power 2+ Power Supply wasn't enough for the pedals I wanted to add. Walrus audio has some great pedals but they need to think about a few design flaws before launching into the power game. Im not a touring musician Im mostly a weekend warrior

1. Mounting
I use a pedaltrain classic 2 and this will not fit under the pedalboard properly. From using the walrus audio straps (the requires you to drill holes in your pedalboard) to using duel lock velcro- nothing seems to really feel 100 percent secure. The Phoenix ends up being a little to tall and will touch the ground at all times.

2. Voltage switches
Voltage is a pedal killer and when you invest good money into good gear you pay attention to things that can harm your investment. On the power brick there are little switches that protrude from the chassis leaving them vulnerable to accidental switches. One day my tuner pedal was acting strange, I discovered that the power switch had been switched to 18 volts. I ended up taping them down with electrical tape- but I still don’t feel great about it.

3. Power cable adaptors: Walrus audio wants you to use the power adaptors that come with the Phoenix. The problem is theses power adaptors are much longer at the power connection then the voodoo lab ones. This takes up more space and actually ended up damaging my Comp pedal.

I really wanted this thing to be awesome, especially since I spent good money on it. My advise? Keep an eye on the release of the new Power brick Strymon just announced. (Posted on 1/19/16)

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Walrus Audio Phoenix 120v Power Supply - North America

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Walrus Audio Phoenix 120v Power Supply - North America

The Phoenix Clean Power Supply is a 15-output isolated power supply, utilizing two internal custom wound toroidal transformers to provide the highest noise filtering and cleanest power, giving artists the purest sound in their signal chain possible.

All outputs are isolated. There are 15 total outputs:

  • Four 9V, 300mA (can power the larger digital pedals like the Strymon BigSky and Timeline)
  • Eight 9V, 100mA
  • Two outputs include a toggle switch option to run 9V or 12V, 100mA
  • One output includes a toggle switch option for 9V or 18V, 100mA
  • One Courtesy Outlet

The Phoenix fits under most pedal boards including Pedaltrain (PT JR and up), Pedal Pad, Blackbird Boards, Creation Music Company, and Holeyboards. We offer a pedal board mounting kit that is sold separately for Pedaltrain type decks. The Phoenix comes in a durable midnight blue texture enclosure and can more than hold up to the demands of touring.

  • Exact size is 9.75” long, 2.6” wide, 2” high.
  • This unit comes with 15 – 2.1mm barrel black power cables, 2 – 2.5mm to 2.1mm (red to black) line 6 cables) and a detachable IEC Cable.
warranty

  • Buy with confidence.
  • Hassle-free warranty replacement.
  • Fast turnaround.
  • We kick them, stomp on them, toss them and play them hard. They can take it. But on occassion a pedal may break down on us. PGS offers a One-Year Platinum Replacement Warranty that covers all new pedals purchased with us from manufacturer defects. Any manufacturer's defect in your pedal within one year of purchase will result in the replacement of that pedal free of charge. Units returned defective due to user error or incorrect powering resulting in a non-functioning pedal are not covered under our replacement policy.  In this case please contact the manufacturer for repair.

    Please contact us for more details on this policy or if you would like to use this policy on an item your purchase with us in the last year. (503) 670-4949.

    Shipping Policy

    ProGuitarShop.com will ship completed orders Monday-Friday. Orders placed and paid before 1:00 p.m. PST will ship that same day. All completed orders after the cutoff time will ship the following business day. ProGuitarShop.com does not ship on Saturday or Sunday.

    Every shipment is packed with care by our staff, as if it were our own. When you place an order with Pro Guitar Shop your shipment will be fully insured and secure so your items will arrive to you safely as well as quickly.  

    Backorders - Products that are not available to ship at the time of the order may be available for backorder.  You will be notified if an item is on backorder with the item is in your car. Once the item arrives it will ship. if your order contains both in stock and back ordered items, the entire shipment may be held. In some cases the available item will ship immediately depending on the estimated time of arrival for the backordered item. All international orders with backorders items with be held until all the items will be available for shipment. Please contact us by phone or email for your order's status. 

    Domestic Shipping

    All orders over $50 shipped within the United States will ship free via USPS or UPS, depending on the ordered items.

    Orders shipping within the United States with USPS Priority Mail will have delivery confirmation and in some cases a signature requirement. USPS Priority ships with an estimated delivery time, but this is not a guaranteed shipping time. USPS Priority Mail Express shipping is guaranteed within 48 hours of time of pickup. An automated email with tracking will be sent once the tracking number is assigned on the day of shipment. This number may be entered at USPS.com.  

    UPS Ground shipping time depends on location and is up to 5 business days. To get time estimates prior to making an order check UPS.com. All UPS shipments will have a signature requirement unless requested otherwise. An automated email with tracking will be sent once the tracking number is assigned on the day of shipment.

    All shipping estimates for USPS and UPS are from the time of pickup and do not take into account order processing time. To request a shipment without a signature requirement please email or call us at (503) 670-4949.

    International Shipping

    At Pro Guitar Shop our international customers are very important to us. Not only do we pack our shipments securely in a box to withstand the long journey around the world, we will work with you from start to finish to ensure your shipment arrives safely and to your satisfaction. All shipments are fully insured in case of loss or damage. 

    All International orders shipping with USPS Priority Mail International will ship in a box with Priority tracking, designated with a CJ number. Orders shipping internationally with USPS Priority Mail Express are shipped in a box with Express tracking, designated with an EC number. Customs processing time varies greatly depending on the country and are not included in USPS shipping time estimates. An automated email with tracking details will be sent once the order is processed on the day of shipment. 

    USPS First Class International - If you order is 4 lbs. or less and small enough in size, it may qualify for First Class International shipping. This is our most inexpensive option and can save money. However, it can take 21 days or longer to arrive and tracking is not as accurate or updated as often as USPS Priority or Express. There is no guaranteed delivery date. Please keep this in mind when ordering. Once it is shipped we cannot do anything for the shipment to find it's location or time of arrival. 

    UPS Worldwide shipments will show a expected arrival date at checkout. Canadian Customs please be aware there will be a brokerage fee when using UPS, as well as normal customs charges. The buyer is responsible for both customs charges and brokerage fees for all orders.

    International shipments are subject to import taxes by the destination country upon receipt. All payment for import taxes on international shipments are the sole responsibility of the buyer. Orders that come back to PGS as not claimed or refused by the customer will receive a refund for the product. Shipping will not be refunded. Please watch tracking on your shipments to be aware of customs processing and delivery. 

    Contact a PGS representative for specific shipping questions by phone or email.

    For more detailed shipping time estimates and information please refer to our carrier's websites.

    USPS.com

    UPS.com

     

    All equipment sold is United States power specifications and may need additional modifications or converters in countries other than the USA or Canada.  We are not responsible for providing additional power supplies for the customer's corresponding country.

    Worldwide shipping excludes the following brands: Vox, Marshall, Korg, Schecter, Orange, Tech 21, TC Electronic, BOSS/Roland, Pedaltrain, Voodoo Lab, MXR/Dunlop, Ibanez, ISP Technologies, EMG. Zvex products cannot ship to Israel.. 

    Pro Guitar Shop Returns

    Here at Pro Guitar Shop we understand that navigating the pedal world with all its vast choices can be difficult. So we do our best to help make that process easy and fulfilling. Part of that is offering a great return policy. We offer a 30-Day Money Back Return Policy for all new pedal purchases.

  • 30-Day return period from delivery of order.
  • Easy no hassle return procedure.
  • Refund processed back to payment method within days of PGS receiving the merchandise.
  • No contact or RA necessary. Just include the form and send back the pedal. 
  • Please include PGS Return Form with every return.

    Full Return Policy

    If you are not 100% satisfied with your purchase you may return it for a full refund of the original purchase price. We offer a 30-day return policy on all new pedals. We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. We must receive the merchandise within 30 days of delivery to qualify for a refund or exchange. Return form must be completed and included. Buyer pays all shipping costs. Shipping is non-refundable. Accessories, used, B-Stock, open box, and discontinued items are non-refundable and cannot be returned.

    Items returned not in like-new condition (scratched, dented, with velcro or modified) may be subject to a restocking fee of up to 25% of the purchase price. Please pack carefully. Attach shipping label to the shipping package that contains the merchandise. Do not attach label on manufacturer's box, as that will automatically result in a 25% restocking fee. You may choose any shipping service you like to return the package. We strongly recommend tracking or delivery confirmation and insurance in order to protect the transaction.

    Exchanges - In order to process an exchange, a customer must have a proguitarshop.com account. If you do not have one please create one prior to sending back your exchange. Exchanges are fullfilled in the form of a Pro Guitar Shop account credit which can then be applied towards another purchase.

    Defective Merchandise - If you suspect the product is defective, please contact PGS first before sending back the merchandise. Return shipping is covered by Pro Guitar Shop for items with manufacturer defects within return policy timeframe.

    Returns are processed twice a week, usually within 72 hours of receiving them. Refunds will be issued to the payment method used at the time of the order. An automatic email will be sent once the return is processed to notify you. Please keep in mind that credit card refunds can take up to 10 business days to post to the account once the refund has been processed.

    Contacting PGS prior to shipping a return is not required and there is no RA necessary to return a product. Any questions can be directed to info@proguitarshop.com or by calling (503) 670-4949.

    PGS One-year Replacement Warranty on All Pedals

  • Buy with confidence.
  • Hassle-free warranty replacement.
  • Fast turnaround.
  • We kick them, stomp on them, toss them and play them hard. They can take it. But on occassion a pedal may break down on us. PGS offers a One-Year Platinum Replacement Warranty that covers all new pedals purchased with us from manufacturer defects. Any manufacturer's defect in your pedal within one year of purchase will result in the replacement of that pedal free of charge. Units returned defective due to user error or incorrect powering resulting in a non-functioning pedal are not covered under our replacement policy.  In this case please contact the manufacturer for repair.

    Please contact us for more details on this policy or if you would like to use this policy on an item your purchase with us in the last year. (503) 670-4949.

    Lifetime Product Support to Original Owner for the Life of the Product