Pro Guitar Shop Returns
Here at Pro Guitar Shop we understand that navigating the pedal world with all its vast choices can be difficult. So we do our best to help make that process easy and fulfilling. Part of that is offering a great return policy. We offer a 30-Day Money Back Return Policy for all new pedal purchases.
Please include PGS Return Form with every return.
PGS One-Year Platinum Warranty
We kick them, stomp on them, toss them and play them hard. They can take it. But on occassion a pedal may break down on us. PGS offers a One-Year Platinum Replacement Warranty that covers all new pedals purchased with us from manufacturer defects. Any manufacturer's defect in your pedal within one year of purchase will result in the replacement of that pedal free of charge. Units returned defective due to user error or incorrect powering resulting in a non-functioning pedal are not covered under our replacement policy. In this case please contact the manufacturer for repair.
Please contact us for more details on this policy or if you would like to use this policy on an item your purchase with us in the last year. (503) 670-4949.
Full Return Policy
If you are not 100% satisfied with your purchase you may return it for a full refund of the original purchase price. We offer a 30-day return policy on all new pedals. We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. We must receive the merchandise within 30 days of delivery to qualify for a refund or exchange. Return form must be completed and included. Buyer pays all shipping costs. Shipping is non-refundable. Accessories, used, B-Stock, open box, and discontinued items are non-refundable and cannot be returned.
Items returned not in like-new condition (scratched, dented, with velcro or modified) may be subject to a restocking fee of up to 25% of the purchase price. Please pack carefully. Attach shipping label to the shipping package that contains the merchandise. Do not attach label on manufacturer's box, as that will automatically result in a 25% restocking fee. You may choose any shipping service you like to return the package. We strongly recommend tracking or delivery confirmation and insurance in order to protect the transaction.
Exchanges - In order to process an exchange, a customer must have a proguitarshop.com account. If you do not have one please create one prior to sending back your exchange. Exchanges are fullfilled in the form of a Pro Guitar Shop account credit which can then be applied towards another purchase.
Defective Merchandise - If you suspect the product is defective, please contact PGS first before sending back the merchandise. Return shipping is covered by Pro Guitar Shop for items with manufacturer defects within return policy timeframe.
Returns are processed twice a week, usually within 72 hours of receiving them. Refunds will be issued to the payment method used at the time of the order. An automatic email will be sent once the return is processed to notify you. Please keep in mind that credit card refunds can take up to 10 business days to post to the account once the refund has been processed.
Contacting PGS prior to shipping a return is not required and there is no RA necessary to return a product. Any questions can be directed to firstname.lastname@example.org or by calling (503) 670-4949.